End User License Agreement

Last Updated: April 7, 2026  |  Version 1.0

This End User License Agreement (“Agreement”) is a legally binding contract between you (“User,” “you,” or “your”) and Cruz IT Services LLC (“CITS,” “we,” “our,” or “us”) governing your use of the CITS Time platform, which includes the CITS Time mobile application (“App”), the CITS Time Admin Portal (“Admin Portal”), and all related services, APIs, and backend systems (collectively, the “Service”).

1. Acceptance of Terms

By using the Service, you represent that:

• You are at least 16 years of age
• Your employer or contracting company (“Company”) has an active subscription to the Service and has authorized your access
• You have the authority to agree to these terms on your own behalf
• You will comply with all applicable laws and regulations in connection with your use of the Service

2. Description of Service

CITS Time is a multi-tenant workforce management platform that provides:

• Mobile App: Time tracking (clock-in/clock-out), break management, job/project assignment, delivery tracking, material logging, photo documentation, GPS-based job-site verification, and offline functionality
• Admin Portal: A web-based dashboard for Company administrators to manage employees, review timesheets, generate reports, configure integrations (including QuickBooks Online), manage projects, and oversee workforce operations
• Backend Services: Secure data processing, synchronization, push notifications, scheduled reports, and third-party integration APIs

Features available to you are determined by your Company’s subscription plan and administrator configuration.

3. User Accounts & Authentication

• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with others or allow unauthorized access
• You agree to notify your supervisor or Company administrator immediately if you suspect unauthorized use of your account
• Biometric authentication data (Face ID, fingerprint) is stored locally on your device and is never transmitted to our servers
• If your Company uses Microsoft 365 / Azure AD for authentication, your sign-in is governed by both this Agreement and your organization’s identity policies

4. Location Data & GPS Tracking

• The App collects continuous GPS location data while you are clocked in to an active work shift
• This data is used to verify job-site attendance, record your route, track deliveries, and support geofencing (automatic arrival/departure detection at designated sites)
• Location tracking starts when you clock in and stops when you clock out — the App does not track you outside of active shifts
• You may revoke location permissions through your device settings at any time; however, this may limit or disable certain features required by your Company
• Your Company administrator determines whether location features are enabled for your organization

5. Camera & Device Permissions

• The App may request access to your device camera for QR code scanning (initial setup) and job-related photo documentation
• Camera access is used only for the specific feature being accessed and is not used for surveillance or continuous capture
• Photos taken through the App are transmitted to your Company’s designated storage and are managed according to your Company’s data policies
• You can manage all device permissions through your device settings at any time

6. Push Notifications

• The Service may send push notifications for shift reminders, break alerts, schedule changes, and system updates
• Notifications are delivered via Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), or Web Push, depending on your device
• You may disable notifications through your device settings, though this may cause you to miss time-sensitive work communications

7. Data Collection & Use

We collect work-related data as described in our Privacy Policy, including: clock-in/clock-out times, break durations, task completion records, delivery information, GPS coordinates (while clocked in), photos, and device information necessary for Service functionality.

• This data is processed on behalf of your Company for workforce management purposes
• Your Company acts as the data controller; CITS acts as the data processor
• We do not sell your personal data to third parties
• Data retention is determined by your Company’s policies and applicable labor laws

8. Third-Party Integrations

Your Company administrator may enable integrations with third-party services. By using the Service with these integrations active, you acknowledge:

• QuickBooks Online: Your time entries, hours worked, break durations, and project assignments may be transmitted to Intuit’s QuickBooks Online for payroll and accounting purposes. This data transfer is initiated by your Company administrator and is governed by Intuit’s terms and privacy policy.
• Microsoft 365 / Azure AD: Your authentication and basic profile information (name, email) may be exchanged with Microsoft’s identity platform.
• Microsoft SharePoint: Job-related photos and documents may be stored in your Company’s SharePoint environment.

CITS is not responsible for the privacy practices or security of third-party services. We encourage you to review their respective privacy policies.

9. Acceptable Use

You agree to use the Service only for its intended workforce management purposes. You must not:

• Attempt to manipulate, falsify, or fraudulently alter time records, location data, or any other data
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Circumvent, disable, or interfere with any security features or access controls
• Use the Service to harass, threaten, or harm others
• Attempt to access data belonging to other users, Companies, or tenants
• Use automated tools, bots, or scripts to interact with the Service without authorization
• Transmit malware, viruses, or any harmful code through the Service
• Use the Service for any purpose that violates applicable local, state, national, or international law

Violations may result in immediate termination of access and may be reported to your employer and, where appropriate, law enforcement.

10. Admin Portal — Additional Terms

If you are a Company administrator using the Admin Portal, the following additional terms apply:

• You are responsible for managing user access within your organization and ensuring only authorized personnel have admin privileges
• You are responsible for the accuracy of employee data, project configurations, and integration settings you manage
• When enabling third-party integrations (e.g., QuickBooks), you represent that you have the authority to authorize data transfers on behalf of your Company
• You must not use the Admin Portal to access, modify, or export data in a manner inconsistent with your Company’s policies, applicable labor laws, or employee privacy rights
• Administrative actions (including data exports, integration changes, and sync operations) are logged for audit and compliance purposes

11. Offline Functionality

The App supports offline use for certain features. Data entered while offline is stored locally on your device and synchronized with the server when connectivity is restored. While we make every effort to ensure data integrity during sync, you should verify that offline entries have been properly recorded when you regain connectivity.

12. Intellectual Property

• The Service, including all software, designs, text, graphics, and other content, is the property of Cruz IT Services LLC and is protected by copyright, trademark, and other intellectual property laws
• This Agreement grants you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose as authorized by your Company
• You may not copy, modify, distribute, sell, or lease any part of the Service
• Data you enter through the Service (time entries, notes, photos) remains the property of your Company

13. Service Availability & Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We strive for high availability but do not guarantee uninterrupted, error-free, or secure service at all times
• Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect availability
• We are not responsible for data loss caused by your device malfunction, loss, or theft
• The Service is not a substitute for your Company’s independent record-keeping obligations under applicable labor laws

14. Limitation of Liability

To the maximum extent permitted by applicable law:

• CITS and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of (or inability to use) the Service
• This includes, without limitation, damages for lost profits, lost data, business interruption, or any other commercial damages or losses
• Our total aggregate liability for any claims arising under this Agreement shall not exceed the amount paid by your Company for the Service in the twelve (12) months immediately preceding the event giving rise to the claim
• These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages

15. Indemnification

You agree to indemnify, defend, and hold harmless CITS and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of this Agreement
• Your misuse of the Service
• Your violation of any applicable law or regulation
• Any data you submit or transmit through the Service that is inaccurate, fraudulent, or unlawful

16. Changes to This Agreement

We may update this Agreement from time to time. When we make material changes:

• We will update the “Last Updated” date and version number
• We will notify subscribing Companies of significant changes
• For App users, material changes may be communicated through in-app notifications
• Continued use of the Service after changes are posted constitutes acceptance of the revised Agreement

17. Termination

• Your access to the Service may be terminated by your Company or by us at any time, with or without cause
• Upon termination, your right to use the Service ceases immediately
• We may suspend or terminate access immediately if we reasonably believe you have violated this Agreement
• Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) shall remain in effect

18. Governing Law & Dispute Resolution

• This Agreement shall be governed by and construed in accordance with the laws of the State of Maine, United States, without regard to conflict of law principles
• Any disputes arising under or in connection with this Agreement shall first be attempted to be resolved through good-faith negotiation
• If negotiation fails, disputes shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association, conducted in the State of Maine
• Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to prevent irreparable harm

19. Severability

If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

This Agreement, together with our Privacy Policy and any Company-specific terms agreed to by your employer, constitutes the entire agreement between you and CITS regarding your use of the Service. This Agreement supersedes all prior agreements, understandings, and communications, whether written or oral.

21. Contact